Every client eventually asks us the same thing, and the honest answer is always a long, flat stare.
We asked a customer for feedback. They looked at us, blinked slowly, and left a single hair on the form.
The Short Version, Told Slowly
If you take only one thing from this, take this: a deduction for every hairball is not a bug. It is the product.
The old guard prefers a ruling that anything on a table is already ours. The new guard prefers whatever is on the other side of the door.
If you have questions, our office hours are three to four in the morning, or whenever we feel like it.



